FAQ Frequently Asked Questions
Our plans are $15 per month, $75 per semester, or our best value and most convenient option of $125 per year.
Each plan has a $6.95 one-time registration fee.
Yes. Telehealth members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S.
When you request a consult, Telehealth will connect you with a doctor licensed in your state.
Common conditions include sinus problems, respiratory infection, allergies, STDs and urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.
Telehealth is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
You cannot request a particular doctor. Telehealth is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors.
Please know that all Telehealth doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.
The best treatment for you will be determined by your treating physician, therefore, not all encounters will result in prescriptions being written.Telehealth doctors do not issue prescriptions for substances controlled by the DEA (narcotics, stimulants) and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant and anxiety medications (Prozac, Cymbalta, Lortab, Percocet, Xanax), medications for ADD/ADHD (Ritalin, Adderal) and other non-therapeutic drugs (Viagra, Cialis).
Telehealth does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.
Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
We do not turn patients away because of pre-existing conditions.
Telehealth consults are unavailable outside of the United States.
No, Campus Rx is not insurance. You do not have to have health insurance to join and use our program.
Here at Campus RX, we would like for you to feel better as soon as possible, but it takes at least 24-48 hours for processing before you will be able to sign into the Telehealth site. So, get it before you need it!
Telehealth providers are able to write you a note for missing class or work.
You may cancel your membership at any time by sending a request to the following email with 'Cancel' in subject line: firstname.lastname@example.org
The median time to speak with a Telehealth physician is 10 minutes. Usually a provider will call you back much sooner which really makes a big difference when you aren’t feeling well.